Business Process Services
Better. Faster. Cost Efficient.
In today’s fast-paced, omni-channel world, organisations need scalable, ultra-efficient processes to thrive. We transform and operate key back-office processes for our clients so they can focus on their core business. By harnessing the latest digital solutions, including AI and automation within our highly secure, accredited infrastructure, we deliver better, faster and more efficient outcomes for our clients and their customers.
Business Process Services at a glance:
Optimising Processes for Better Outcomes
We help organisations to digitally transform by outsourcing and optimising business-critical processes. Our secure, AI-enabled document digitisation solutions centralise multichannel input flows to boost efficiency and cut costs. Our Enterprise Content Management (ECM) services enhance content and data management, while our Third Party Administration (TPA) services optimise claims processing, customer service and policy management for seamless experiences in a high-compliance, risk-free environment.
Bringing Transparency to Business-Critical Processes
Engaging with back-office process owners, we combine expert people, optimised processes and leading-edge technology to deliver transparency and control. We centralise and digitise input flows such as regulatory documents, invoices, files, payments and donations, processing them for optimal outcomes. From secure sites across Europe, our scalable variable cost models provide expert support and continuous improvement throughout the customer journey.
Key Services
We help our clients transform and simplify their business-critical processes with tailored digital cloud services. By blending deep business expertise with cutting-edge technology, we optimise user journeys and drive transformative results.
We provide highly efficient and compliant invoice processing for both AP and AR functions. Using IPP, Paragon’s custom invoice processing platform, we remove non-core processes, enhance accuracy, ensure regulatory compliance and improve supplier relationships with greater speed and payment visibility. Our clients achieve full traceability, including archiving and signature tracking, without having to carry out expensive internal system overhauls.
We deliver business transformation by reengineering and optimising the processes needed to handle key process inflows. Our expert teams build solutions that de-risk and enhance end-to-end processes to transform the efficiency of identity validation, regulatory surveys, applications, payment processing and other digital and physical inputs - improving customer journeys and delivering transformational outcomes.
Our custom solutions help to achieve digital transformation using the latest AI and RPA techniques. We recognise that established businesses must overcome the challenges posed by legacy systems and data access restrictions to deliver a multichannel business model. Our expert teams innovate and reengineer processes, data flows and integrations to transform customer experiences and improve efficiency to accelerate our clients' digital transformation.
Trusted by Leading Brands
