About Us
Paragon's ambitious vision is to become a world-leading business services company, specialising in services which deliver business growth, customer engagement, business transformation and efficiency.
Our mission is to help our clients strengthen their brands and drive revenue growth by creating profitable, lasting connections with their customers, and to help them reduce their costs, risks and complexity by expertly outsourcing or reengineering their key business processes.
Our Story
Our success is built on dynamism and adaptability, growing strongly as we move with the markets and our clients’ evolving needs. Our vision is to become a world-leading business services company. We have embraced this challenge, adapting and focusing our strategy, and differentiating between the markets and sectors in which we need to consolidate and those we are targeting for extensive growth.
Our Business
We specialise in innovative business services that deliver growth and business efficiency for our clients. These services are delivered by our five business lines - Customer Communications Management, Marketing Services, Fulfilment Solutions, Workplace Solutions, and Business Process Services.
Our extensive operations enable us to deliver for our clients on a global scale while staying deeply rooted in local markets. We strike a balance that ensures we remain agile, responsive and perfectly positioned to meet the unique demands of every region we serve. For more information on our regions, visit their respective websites at Paragon UK & Ireland, Paragon Western Europe, Paragon DACH & CEE and Paragon BeNe.
Meet our Executive Directors
The Paragon board comprises three Executive Directors and five Non-Executive Directors
Jeremy Walters
Chief Executive Officer
Jeremy joined Paragon in 2004 and was made CEO of Paragon Customer Communications UK, Ireland & Luxembourg in 2017. In December 2022, he became CEO of Paragon Group. He has successfully led us through a period of transformative growth and is now focused on our evolution into a world-leading business services company.
Martin Edstrom
Chief Finance Officer
Martin joined the business in 2022 from Royal Mail where he led the Corporate Finance function. With over 20 years' experience that includes a nine-year stint at Goldman Sachs, Martin is fuelling Paragon's growth strategy through effective fundraising, investment, financial planning, and alignment with investors that share our vision.
Clem Garvey
Chief Operating Officer
Clem is the former CEO of our sister company, Paragon ID (PID), which he joined in 2018. There he delivered a period of strong performance, opening new markets with targeted acquisitions and growing PID's revenues year on year. He became COO of Paragon in May 2024, where he brings razor-sharp focus on strategy and exceptional levels of energy and discipline to operational execution.
Meet our Non-Executive Directors
Patrick Crean
Non-Executive Chairman
Patrick is our Chairman and has been our principal shareholder since 1998. He previously held the position of Group Chief Operating Officer with Adare Group, as well as various positions with Clondalkin Group during the 1980s. Patrick is highly experienced in driving growth, with an emphasis on acquisitions and business transformation.
Pauric Crean
Non-Executive Director
Pauric is Investment Manager at Grenadier Holdings and oversees M&A activities across its investment companies, including Paragon. He joined the business in 2018 and has completed over 30 acquisitions in that time.
Sarah Crean
Non-Executive Director
Sarah is an accomplished finance professional with a wealth of experience in financial analysis, auditing and company secretarial roles. She currently serves as the Group Financial Analyst and Company Secretary at Grenadier Holdings in Dublin, a position she has held since October 2018.
Liam Devane
Non-Executive Director
Liam is Grenadier’s CFO, and a fellow of the Institute of Chartered Accountants. He trained with KPMG Ireland and is an experienced finance leader, bringing extensive knowledge of financial management and capital markets in an international manufacturing environment.
Joe Morgan
Non-Executive Director
Joe has spent his career serving as a CEO or Member of the Board for large public companies and start-ups. He brings a wealth of experience in transformational business environments and has successfully driven value and strategic growth in many industries, including technology and manufacturing.
Key Documents
Our Sustainability Reports
Read the sustainability reports from across our regions.
Annual Report
Read our our latest Annual Report
